RESEARCH AND PRACTICE
IN HUMAN RESOURCE MANAGEMENT

Volume 10: Issue 1 - July 2002

• Editorial
  Alan Nankervis & Cecil Pearson
• Guest Editorial
  Nils Timo
• Invited Speech
  Prime Minister Goh Chok Tong
• Regular Papers
  • The Impact of growing managerialism amongst professionals in Australia: A comparative study of university academics and hospital nurses
    Dr Yvonne Brunnetto
    Abstract | pdf 
  • Cross-cultural Influences on Employee Commitment in the Hotel Industry: Some preliminary thoughts
    Ruth North & Linda Hort
    Abstract | pdf 
  • Making, re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites
    Bob Russell
    Abstract | pdf 
  • Student Employment Within Services: A UK, Central and Eastern European Perspective
    Keith Johnson & Rosemary Lucas
    Abstract | pdf 
• Reviews
  • Can Japan Compete?, reviewed by
    Bill Johnstone
  • Service Quality Management in Hospitality, Tourism and Leisure, reviewed by
    Ruth Taylor